Contact information

Contact Us

We are a small operation. Emails go to a person, not a queue.

Email: support@theunderfoot.com Hours: Monday to Friday, [9am to 5pm] [EST] 

Typical reply time: within 1 business day. Sometimes same day, occasionally 2 days if a weekend is in the way.

The fastest way to get helped

Include your order number and one line about what is wrong. That is usually enough for us to fix it in the first reply instead of the third.

Common questions we can answer instantly

• Where is my order? Check the tracking link in your shipping email first. If it has not updated in 10 business days, email us.
• Can I cancel? Within 12 hours of ordering, almost always yes.
• It is not working for my dog. Read the 60 day guarantee. Then email us.
• Wrong address? Email within 12 hours.