Cancellation policy

Most orders from Underfoot are one time purchases. You pay once, we ship once, and there is nothing recurring to cancel.

If we offer a subscription, pre-order, or any other deferred purchase option, the terms below apply.

Cancelling a subscription

You can cancel at any time, for any reason, with no fee and no minimum number of orders.

Email support@theunderfoot.com with your order number and tell us to cancel. We will confirm by email within 1 business day.

Cancel at least 3 business days before your next scheduled charge to make sure it does not go through. If a charge has already been taken when you write to us, we will cancel the subscription and refund that charge in full as long as the order has not shipped.

Cancelling a pre-order or deferred purchase

You can cancel any time before the item ships and we will refund you in full.

Once it has shipped, our standard Refund and Return Policy takes over. That means 30 days to return an unused grinder, and a 60 day guarantee if you ran the 7 day plan and it did not work for your dog.

Changing a subscription instead of cancelling

If the timing is the problem rather than the product, email us and we will pause it or change the interval. You do not have to cancel to take a break.

Refunds

Approved refunds go back to your original payment method. Your bank then takes 5 to 10 business days to post it. That delay is theirs, not ours.

Contact

support@theunderfoot.com. A person reads it. We aim to reply within 1 business day.